This book examines the various ways in which co-production can contribute to the creation, design, and delivery of public services, namely by engaging the expertise of users and their networks, by promoting public services that are better targeted and more responsive to users, by cutting costs against the background of austerity in public finance, by creating a synergy between government and civil society that will impact positively on social capital, and by addressing the challenges resulting from growing democratic and citizenship deficits. Particular attention is paid to local government and the health and social care sector. After definition of the concept of co-production, the critical issues which arise when public services are co-produced are discussed. Various experiences of co-production are presented and analyzed with a view to highlighting why, how, and with what effect public service co-production may be implemented. Individual chapters focus on the impact of co-production in making cities smarter and the use of ICT in supporting co-production of public services. The book will be of relevance to a wide readership, from students to academics and professionals interested or engaged in public service management.
Co-Production is a model of practice in which service providers work with service users in the provision of social care services – in effect, a working partnership. This book explores the theory and practice of this developing innovative practice in social work and related fields. Examples of methods and services designed on co-production principles are given by the experienced contributors, including housing initiatives where the users, rather than professionals, provide support to each other, the development of local area co-ordination as a service response to dilemmas of geography, and whether restorative justice can provide a better direction in re-integration than traditional criminal justice. Drawing together key figures in the field of social care, this book will be essential reading for social care practitioners and service providers, academics, researchers and students. This topical series examines areas of particular interest to those in social and community work and related fields. Each book draws together different aspects of the subject, highlighting relevant research and drawing out implications for policy and practice. The project is under the editorial direction of Professor Joyce Lishman, Head of the School of Applied Social Studies at the Robert Gordon University.
In recent years public management research in a variety of disciplines has paid increasing attention to the role of citizens and the third sector in the provision of public services. Several of these efforts have employed the concept of co-production to better understand and explain this trend. This book aims to go further by systematizing the growing body of academic papers and reports that focus on various aspects of co-production and its potential contribution to new public governance. It has an interdisciplinary focus that makes a unique contribution to the body of knowledge in this field, at the cross-roads of a number of disciplines – including business administration, policy studies, political science, public management, sociology, third sector studies, etc. The unique presentation of them together in this volume both allows for comparing and contrasting these different perspectives and for potential theoretical collaboration and development. More particularly, this volume addresses the following concerns: What is the nature of co-production and what challenges does it face? How can we conceptualize the concept of co-production? How does co-production works in practice? How does co-production unfold in reality? What can be the effects of co-production? And more specific, firstly, how can co-production contribute to service quality and service management in public services, and secondly, what is the input of co-production on growing citizen involvement and development of participative democracy?
This important book is a response to crises of public policy. Offering an original contribution to a growing debate, the authors of Designing public policy for co-production argue that traditional technocratic ways of designing policy are inadequate to cope with increasingly complex challenges, and suggest co-production as a more democratic alternative. Drawing on twelve compelling international contributions from practitioners, policy-makers, activists and actively engaged academics, ideas of power are used to explore how genuine democratic involvement in the policy process from those outside the elites of politics can shape society for the better. The authors present insights on why and how to generate change in policy processes – arguing for increased experimentation in policy design. The book will be a valuable resource for researchers and students in public policy, public administration, sociology and politics.