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Using user panels

As Companies House develops their user panel, one of their grad schemers sets out what a user panel is and how to make the most of one.

What is a user panel?

“Our user panel is a community of customers who help inform how we develop our online services. Members of the panel, as users of the services, provide valuable input through participating in a variety of research activities.

Activities include email questionnaires, research interviews, and testing services. Panel members can choose to take part in as many or as few types of research as they like.

The data collected enables the teams here at Companies House to understand what people really need from the services, rather than assuming what people need.”

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