Buurtzorg, a pioneering healthcare organisation established in 2007, is a great example of how organisations can better meet citizens’ needs by adopting alternative management and governance approaches. At its heart is a patient-centred and holistic model, which relies on self-managed teams of nurses. Its achievements in the Netherlands are impressive: patient satisfaction rates are the highest of any healthcare organisation in the country, substantial financial savings have been made, and Buurtzorg continues to be a great place for employees. […]
Originally pioneered by Dutch traffic engineer Hans Monderman, Shared Spaces remove traffic lights, signs, crosswalks, lane markers and even curbs so that pedestrians, motorists and cyclists are allowed to negotiate their way through streets by gesturing and reacting to one another. Original post on the Project for Public Spaces website.