Service design What we mean by services design These GOV.uk pages on service design are a great place to start. Various resources Getting connected to service design includes a bunch of resources and places to find out more: https://medium.com/@mikepressuk/getting-connected-to-service-design-7bebbdb4ef93 Also the service design “bible” is: https://www.amazon.com/This-Service-Design-Doing-Successful/dp/1491927186 The Observatory of Public Sector Innovation has a range of service […]
Tag: service design
A paper by Valerie Carr focused on co-designing with people with different learning styles and abilities. http://www.servdes.org/wp/wp-content/uploads/2018/07/23.pdf
1. The Government Act The Act will make the public bodies listed in the Act think more about the long term, work better with people and communities and each other, look to prevent problems and take a more joined-up approach. https://gov.wales/topics/people-and-communities/people/future-generations-act/?lang=en 2. The Well-being of Future Generations (Wales) Act – All You Need To Know […]
Parker, S. & Heapy, J. 2006. The Journey To The Interface. DEMOS, ENGINE & PWC. http://lx.iriss.org.uk/sites/default/files/resources/The%20journey%20to%20the%20interface.pdf A document examining “The Interface” where Service Users and Providers meet and how it utilises Co-Production in the Service Design model.