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Tag: service design

Service Design

Getting connected to service design: a bunch of resources and places to find out more. https://medium.com/@mikepressuk/getting-connected-to-service-design-7bebbdb4ef93 Also the service design “bible” is: https://www.amazon.com/This-Service-Design-Doing-Successful/dp/1491927186

Well-being of Future Generations (Wales) Act 2015

1. The Government Act The Act will make the public bodies listed in the Act think more about the long term, work better with people and communities and each other, look to prevent problems and take a more joined-up approach. https://gov.wales/topics/people-and-communities/people/future-generations-act/?lang=en   2.¬†The Well-being of Future Generations (Wales) Act – All You Need To Know (WCVA website) This Act aims to create a secure, sustainable future for Wales. But how exactly will it do that, […]

The Journey to the Interface

Parker, S. & Heapy, J. 2006. The Journey To The Interface. DEMOS, ENGINE & PWC. http://lx.iriss.org.uk/sites/default/files/resources/The%20journey%20to%20the%20interface.pdf A document examining “The Interface” where Service Users and Providers meet and how it utilises Co-Production in the Service Design model.